ABOUT US
REMOCARE was founded by a team of bilingual Medical Doctors who understand both sides of modern healthcare— the clinical demands and the operational challenges. After years working for hospitals and clinics, we saw the growing pressure physicians face: mounting administrative burdens, patient communication gaps, and a constant tug-of-war between care and paperwork. So we built something different— an agency with real, efficient, clinical back office support, an agency where Doctors Empower Doctors.
Our mission-driven approach, to give U.S. clinics and physicians the freedom to focus fully on patient care by optimizing the clinical operational tasks and handling medical administrative duties with clinical intelligence, precision, compassion and empathy
— from direct clinical experience, and focus on training remote talent to excel where other agencies can’t, ensuring seamless medical back office outsourcing solutions for your practice.
Appointment Scheduling & Front Desk Support
Save up to $31,400/yr
Coordinate and confirm patient bookings, reschedules, and cancellations
Automate reminders to cut no‑show rates by up to 30%
Optimize daily patient flow and manage waitlists seamlessly
Deliver friendly, 24/7 virtual receptionist service
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Medical Scribe & Chart Documentation
Save up to $33,600/yr
Real‑time, HIPAA‑compliant charting directly into your EHR
Join live or recorded consultations to capture every detail
Accurately assign ICD‑10 and CPT codes for faster billing
Generate clear, structured SOAP notes for improved clinical insights
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Insurance Verification & Prior Authorization
Save up to $34,800/yr
Execute rapid, precise eligibility checks before patient visits
Leverage MD‑led reviews to interpret CPT codes and policy nuances
Secure timely prior authorizations to eliminate treatment delays
Reduce administrative burden and accelerate claims processing
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Patient Coordination & Advocacy
Save up to $34,800/yr
Proactively schedule follow‑ups and arrange lab testing
Reconcile medications to enhance safety and adherence
Perform triage calls before appointments to identify urgent needs and prep the care team
Provide personalized care plans and ongoing patient support
Streamline referrals
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Extra revenue per year
Medical VA costs - $98K
Increase in face-to-face time post-scribe in primary care
Charting time saved
Testimonials
Supported EHRs
HOW IT WORKS?
You’ll speak directly with one of our managers - a bilingual medical doctor, not a salesperson.
Proposal & Agreement
Rapid Onboarding & Integration
Expert Talent. Lower Costs. Better Results.
At RemoCare, our goal is to drive down your operational costs while delivering doctor-level expertise faster and more affordably than traditional hires.
Essential Tier
$$
Designed for practices that need reliable, detail-oriented support.
Bilingual Communication
2 + Years of Healthcare Admin Experience
Appointment scheduling & reminders
Basic insurance verification
Patient intake data entry
Simple front-desk support
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Advanced Tier
$$$
Ideal for clinics that want someone who can think a step ahead.
3 – 5 Years of Clinical/Admin Background
True Bilingual Expertise
Prior authorization submissions
Referral coordination
Medical scribing & chart documentation in your EHR
Insurance verifications
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Elite Tier
$$$$
For specialty practices that demand top-tier, consultative support from doctors.
6 + Years of Clinical Experience
Fully Bilingual & Culturally Savvy
Advanced Medical Scribing
Full Revenue-Cycle Coordination
Specialist Referral & Care-Path Coordination
Clinical Workflow Optimization & Analytics
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Our Blog
FAQs
What does “Insurance Verification & Prior Authorization” cover?
Our team of bilingual healthcare professionals —each a trained physician—reviews patient benefits, confirms coverage, and submits prior-authorizations, leveraging their clinical expertise to avoid denials and speed approvals. As medical doctors, our staff grasps complex CPT/ICD codes and clinical nuances from day one, cutting down on insurer questions and ensuring smoother, faster authorizations.
What’s included in “Medical Scribe & Chart Documentation”?
A bilingual physician documents your patient encounters—SOAP notes, histories, exam findings—using clinical judgment to capture every detail accurately and audit-ready. Our scribes aren’t just typists; they’re MDs who anticipate your documentation needs, catch inconsistencies, and let you focus fully on patient care.
How do you keep patient data secure and HIPAA-compliant?
Every healthcare professional on our team follows strict HIPAA protocols, uses encrypted connections, and completes regular security training.
Do your healthcare specialists cover after-hours or weekends?
Yes—our physicians align with your practice hours across EST, CST, MST, PST, offering flexible morning, evening, and weekend shifts.
What does a “Patient Coordinator / Advocate” do?
A dedicated physician advocate handles follow-up calls, clarifies care plans, coordinates referrals, and uses clinical insight to keep patients engaged and informed. Patients appreciate speaking directly with a clinician who truly understands their condition—this builds trust, improves adherence, and increases loyalty. Our healthcare professionals will work with you to customize reminders, education sessions, benefits counseling, or lifestyle coaching.
What’s included in “Appointment Scheduling & Front-Desk Support”?
Bilingual doctors proficient in your EMR handle calls, emails, and chat—scheduling, confirming, rescheduling, and even triaging simple clinical questions. Our physician schedulers use automated reminders plus personal outreach—if a patient has a last-minute concern, they speak to a doctor, not a bot.
How do you measure service quality?
We track KPIs that matter—response times, authorization success rates, chart accuracy, and patient satisfaction scores—reviewed regularly by our medical directors. Every task is handled by a seasoned, bilingual physician who’s well versed in clinical workflows, terminology, and patient care—remote support that feels like part of your in-office team.
What security protocols protect patient data?
We employ VPNs, multi-factor authentication, encrypted file transfers, and routine audits—managed by our in-house compliance team of healthcare experts.
Why RemoCare?
At RemoCare, our virtual assistants aren't just administrative staff; they're bilingual (English/Spanish) doctors and clinicians who understand U.S. healthcare from the inside out. Unlike other services that rely on general VAs or junior staff, our team brings unparalleled value to your practice.
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